In 2016, the media’s usual battle for attention felt more like a war. Fueled primarily by an unprecedented political season, consumers were bombarded with a ceaseless litany of “breaking news,” recycled headlines, fake stories, and social feeds just begging for their next click.
From an outsider’s perspective (putting print media aside), it would seem like a golden age for the news business. However, those of us in the bunkers know that’s not quite the case. The battlefield has never been more crowded and the challenges, particularly in the digital space, have never been more real. We’ve been fighting against ourselves, and, in turn, we’ve surrendered too much of our territory to the platform and ad tech giants who have increasingly monopolized the larger attention economy.
All is not lost.
As I look towards 2017, I believe many news outlets (legacy or digital native) will focus less of their resources on “off-platform expansion” — whether through Facebook Instant Articles, Snapchat Discover, or Apple News — and expend more effort doubling-down on what’s most important, and what they do best: building trust with readers. The major social networks have struggled to do this over the last year, and the passive programmatic machine lurking in the background is, by its very nature, anonymous.
Trust, regardless of a media company’s political leanings or institutional beliefs, is where news brands can and will continue to thrive in the future. We know that trust leads to greater engagement, brand affinity, and a willingness to pay for premium news content. Think of it as a battle for hearts and minds instead of just eyeballs and clicks.
Importantly, trust will directly influence the amount of time consumers spend with digital news content (and digital news brands) moving forward, regardless of the platform, medium or device. For brands who are trying to connect with consumers in a more meaningful and authentic way, time spent will be the digital ad currency of the future, above and beyond the click, like, share, or even the most sophisticated forms of audience targeting.
As we live through an age of fake news and filter bubbles, the trust surrounding quality journalism, and the time readers and consumers spend engaging with real news content, has never mattered more. It also matters greatly to marketers, and in 2017, the battle lines will move further away from buying passive eyeballs at scale to buying eyeballs that are actually looking back.
This will be the year the digital media juggernauts finally recognize the importance of journalism’s role in breeding greater trust and increasing engagement across their platforms, which is not only a win for the reader, but also provides a larger opportunity to capture those more elusive branding dollars that will continue to leave print and television.
The future of the digital news business, which is the future of news itself, is at stake. If we don’t win the war for reader trust, we’ll be left fighting battles for a smaller share of ad dollars. The good news is it’s a war we can win.
Michael Kuntz is senior vice president of digital revenue at USA Today Network.
Katie Zhu The year of minority media
Doris Truong Connecting with diverse perspectives
Kawandeep Virdee Moving deeper than the machine of clicks
Rachel Sklar Women are going to get loud
Olivia Ma The year collaboration beats competition
Asma Khalid The year of the newsy podcast
Ray Soto VR moves from experiments to immersion
Jim Friedlich A banner year for venture philanthropy
Dhiya Kuriakose The year of digital detoxing
Alberto Cairo Communicating uncertainty to our readers
Hillary Frey Forests need to burn to regrow
Ariane Bernard Better data about your users
Keren Goldshlager Defining a focus, and then saying no
Alice Antheaume A new test for French media
Andrew Ramsammy Rise of the rebel journalist
Annemarie Dooling UGC as a path out of the bubble
Bill Adair The year of the fact-checking bot
M. Scott Havens Quality advertising to pair with quality content
Umbreen Bhatti A sense of journalists’ humanity
Nushin Rashidian A rise in high-price, high-value subscriptions
Francesco Marconi The year of augmented writing
S.P. Sullivan Baking transparency into our routines
Dan Gillmor Fix the demand side of news too
Rasmus Kleis Nielsen News after advertising may look like news before advertising
Juan Luis Sánchez Your predictions are our present
Ole Reißmann Un-faking the news
Millie Tran International expansion without colonial overtones
Kathleen Kingsbury Print as a premium offering
Sarah Marshall Focusing on the why of the click
Carla Zanoni Prioritizing emotional health
Cory Haik Navigating power in Trump’s America
Mandy Velez The audience is the source and the story
Juliette De Maeyer and Dominique Trudel A rebirth of populist journalism
Robert Hernandez History will exclude you, again
Bill Keller A healthy skepticism about data
Ryan McCarthy Platforms grow up or grow more toxic
Claire Wardle Verification takes center stage
Christopher Meighan Unlocking a deeper mobile experience
Dannagal G. Young The return of the gatekeepers
Eric Nuzum Podcasting stratifies into hard layers
Erin Millar The bottom falls out of Canadian media
Mario García Virtual reality on mobile leaps forward
Guy Raz Inspiration and hope will matter more than ever
Nathalie Malinarich Making it easy
P. Kim Bui The year journalism teaches again
Steve Henn The next revolution is voice
Jon Slade Trusted news, at a premium
Sara M. Watson There is no neutral interface
Renée Kaplan Pure reach has reached its limit
Laura Walker Authentic voices, not fake news
Burt Herman Local news gets interesting
Gabriel Snyder The aberration of 20th-century journalism
Pablo Boczkowski Fake news and the future of journalism
Emi Kolawole From empathy to community
Jonathan Hunt Measurement companies get with the times
Samantha Barry Messaging apps go mainstream
Helen Havlak Chasing mobile search results
Mary Meehan Feeling blue in a red state
Zizi Papacharissi Distracted journalism looks in the mirror
Elizabeth Jensen Trust depends on the details
Maria Bustillos “It’s true — I saw it on Facebook”
Libby Bawcombe Kids board the podcast train
Reyhan Harmanci Bear witness — but then what?
Richard Tofel The country doesn’t trust us — but they do believe us
Amie Ferris-Rotman Вслед за Россией
Peter Sterne A dangerous anti-press mix
Tracie Powell Building reader relationships
Sue Schardt Objectivity, fairness, balance, and love
Nicholas Quah Podcasting’s coming class war
Rachel Schallom Stop flying over the flyover states
Mathew Ingram The Faustian Facebook dance continues
Liz Danzico The triumph of the small
Sarah Wolozin Virtual reality on the open web
Amy Webb Journalism as a service
Carrie Brown We won’t do enough
David Chavern Fake news gets solved
Andrew Haeg The year of listening
Swati Sharma Failing diversity is failing journalism
AX Mina 2017 is for the attention innovators
Alexis Lloyd Public trust for private realities
Taylor Lorenz “Selfie journalism” becomes a thing
Lam Thuy Vo The primary source in the age of mechanical multiplication
Mike Ragsdale A smarter information diet
Aja Bogdanoff Comments start pulling their weight
Michael Oreskes Reversing the erosion of democracy
Andrea Silenzi Podcasts dive into breaking news analysis
Julia Beizer Building a coherent core identity
Adam Thomas The coming collaboration across Europe
Margarita Noriega From pinning tweets to tweeting pins
Moreno Cruz Osório The year of transparency in Brazilian journalism
Mary Walter-Brown Getting comfortable asking for money
Michael Kuntz Trust is the new click
Almar Latour Thanks, #fakenews
Ernst-Jan Pfauth Earn trust by working for (and with) readers
Rubina Madan Fillion Snapchat grows up
Andrew Losowsky Building our own communities
Jonathan Stray A boom in responsible conservative media
Melody Kramer Radically rethinking design
Geetika Rudra Journalism is community
Jeremy Barr A terrible year for Tiers B through D
Ashley C. Woods Local journalism will fight a new fight
Tanya Cordrey The resurgence of reach
David Skok What lies beyond paywalls
Caitlin Thompson High touch, high value
Joanne Lipman The year of the drone, really
Sydette Harry Facing journalism’s history
Cindy Royal Preparing the digital educator-scholar hybrid
Liz McMillen The year of deep insights
Molly de Aguiar Philanthropists galvanize around news
Rebekah Monson Journalism is community-as-a-service
Ståle Grut The battle for high-quality VR
Matt Waite The people running the media are the problem
Corey Ford The year of the rebelpreneur
Javaun Moradi What can we own?
Priya Ganapati Mobile websites are ready for reinvention
Megan H. Chan Cultural reporting goes mainstream
Errin Haines Chaos or community?
Andy Rossback The year of the user
David Weigel A test for online speech
Valérie Bélair-Gagnon Truthiness in private spaces
Mira Lowe News literacy, bias, and “Hamilton”
Amy O'Leary Not just covering communities, reaching them
Tim Herrera The safe space of service journalism
Tim Griggs The year we stop taking sides
Dan Colarusso Let’s make live video we can love
Scott Dodd Nonprofits team up for impact
Ken Schwencke Disaggregation and collection
Tressie McMillan Cottom A path through the media’s coming legitimacy crisis
Anita Zielina The sales funnel reaches (and changes) the newsroom
Erin Pettigrew A year of reflection in tech
Vivian Schiller Tested like never before