The news industry is under immense pressure to develop new habits of achievement. As we in the news business strive to gain new readers, keep the ones we have, and earn their loyalty, we must fundamentally change the way we direct our efforts.
Having a healthy bias towards action is a great start. For a while, I believed in the “fail fast, fail often” approach — until the losses were so great that I didn’t. I watched momentum build around new ideas, only to fail. We were trying but weren’t finding success. Looking back, our attempts lacked a framework for capturing what we learned and a system for measuring results. As great as some ideas seemed, we forgot to center the user to begin with. In this way, it is important not to conflate an attempt with experimental design.
It was after learning the power of experimentation at the Lean LaunchPad at Stanford, that I became convinced that failing fast and often is in fact a great mantra. And if it’s insights that you’re after, the process of discovery can also be quite fun.
Failing is a core function of learning. Too often though, the greatest missed opportunities are the insights that fail to be realized. As more news organizations do more with less, they must identify ways to fail smarter and prevent past failures from stifling the exploration of new ideas. If you are looking for places to begin this work, “how might we” statements become opportunities to revisit past disappointments or look to new ideas.
The newsrooms that win in 2019 will be in search of better experiments to test. They will increase their volume of experiments, doing them fast and often. By committing to the careful process of testing their assumptions, they will iterate their way to precision and discover what works and what doesn’t before taking ideas to market. They will conduct tiny controlled experiments where there is no shame in failure, and constantly ask, “What did we learn?” And here’s the most important ingredient: They will place audience members at the center of their efforts and surface their most pressing needs.
Experiments that lead to insights are beginning to catch on. The Times Open Team, BBC News Labs, and NPR’s Hypothesis-Driven Design playbook are fine examples of large organizations creating space to exploit the power of experiments. But smaller organizations are also getting in on the action. My recent visit to The Shorenstein Center at the Harvard Kennedy School during the Single Subject News Project this winter with the Reveal engagement team confirmed this. The project aims to “discover best practices on how nonprofit, single-subject news sites can engage, grow and monetize their online audiences.” A cohort of nonprofits gathered to share successes, failures and insights gleaned from the experiments they were encouraged to try. It was the best example I have seen of smaller news organizations learning to hypothesize, design, test, and share what was learned.
Bernard Roth, a founder of the Hasso Plattner Institute of Design at Stanford (known as the d.school), begins chapter 4 of his book, The Achievement Habit with a quote from Anthony Robbins. “If you always do what you’ve always done, you’ll always get what you’ve always gotten.” I see our industry in this. We haven’t done the best job of exploring alternatives to old practices. This year, we get better.
Large budgets and large teams aren’t required. But well-designed experiments and well-rounded teams ready to discover the next insights that will drive the next prototype, are. Get started by creating an environment of creativity. As Steve Blank would say, “Get out of the building,” move beyond the analytics dashboards and start talking to real humans to figure out which of their problems you’d like to solve. Try your hand at a design sprint. Be lean, or as efficient and low-cost as possible. Learn to design great experiments you can test with humans.
The next great idea in publishing — one supported by evidence — is an experiment away. With the right fail-smart habits and reasonably tempered expectations, news organizations of all sizes can empower teams to be entrepreneurial and enjoy newfound success.
Michael Grant is cofounder of the Survival Kit for Journalists of Color and user experience design editor at Reveal for The Center for Investigative Reporting.
Bill Adair Another year fighting Trump’s falsehoods
Kevin D. Grant A year to embrace journalism as public service
Elva Ramirez News — but make it cinematic
Steve Grove A reckoning for tech’s work with news
Jared Newman AI-generated fakes launch a software arms race
Efrat Nechushtai Journalism wants to be your friend, not your teacher
Jennifer Dargan You don’t build diversity through one-off training sessions
Charo Henríquez Pivot to journalism
Andrea Faye Hart Doing less harm, not just more good
Lauren Katz Community becomes a core newsroom value
Rodney Gibbs A bright — and young — year for audio
Bill Grueskin Toward a symphony model for local news
Soo Oh Just showing our work isn’t enough
Mat Yurow Content competition from the tech companies
Elite Truong What do we owe the next generation?
Meredith Artley Huge demand for…anything but politics
Andrew Donohue Voting rights becomes the new climate change
Heather Bryant We are responsible for how we use our power
Betsy O'Donovan and Melody Kramer The most beautiful sentence in 2019 is “No.”
Alexandra Borchardt Newsrooms need to build trust with their journalists, not just the audience
Kawandeep Virdee Media wants to take care of you
Whitney Phillips Our information systems aren’t broken — they’re working as intended
LaToya Drake Listen up: New stories, new storytellers
Carrie Brown Advocating a healthy civic life is no journalistic crime
Kelsey Proud Journalism becomes the escape
Simon Galperin After capitalism’s fire, journalism’s secondary succession
Ståle Grut A new dawn for 3D tech in journalism
Rubina Madan Fillion Fighting the reality of deepfakes
John Saroff The pivot to reader revenue’s unintended consequences
Ernst-Jan Pfauth Readers are only getting started
Callie Schweitzer The rise of the conveners
Amy King We should listen to the kids (especially on Instagram)
Masuma Ahuja Make foreign coverage less foreign
Knight Foundation A year of local collaboration
Elisabeth Goodridge Yes, they signed up — but our job’s not over
Jesse Holcomb We’ll get better at making the case for local journalism
Cory Bergman Journalism as a technology service
A.J. Bauer The coming splintering of conservative media
Jonas Kaiser Catching up with “Neuland”
Adam Smith Platforms will have to help rebuild trust in news
Talia Stroud Engaging people across lines of difference
Renan Borelli Developing loyalty means developing your talent
Eric Ulken The year you actually start to like your CMS
Angilee Shah The year news orgs say “yes” to real leaders
Jim Friedlich Meet Citizen Kane 2.0
Kjerstin Thorson Time to get mad about information inequality (again)
Jonathan Gill Publishers build a common tech platform together
Darryl Holliday Let’s talk about power (yours)
Kyra Darnton A shift to depth in video
J. Siguru Wahutu Think 2018 was bad? Wait until you see 2019
Kate Myers Journalism continues to be bad for democracy
Emma Carew Grovum The year of the loyal reader
Ruth Palmer and Benjamin Toff From news fatigue to news avoidance
Carl Bialik Fatigued news consumers will pay more for less news
Cherian George Fake news wins in Asia
Millie Tran There is no magic — you’ve got this
Renée Kaplan Our future could lie within our own organizations
Patrick Butler Measuring impact will increase audience trust
Salem Solomon Correcting our corrections
Steve Henn Smart speakers get smarter
Amy Schmitz Weiss Local news isn’t where you thought it was
Sue Cross Return of the water cooler
Shalabh Upadhyay A culture clash on India’s growing Internet
Sarah Stonbely Mapping the local news ecosystem — with scale but detail
Zainab Khan Publishers whose products can stand up to social media giants will win
Frank Chimero Leave the phone at home and put news on your wrist
Julia Rubin Meeting people where they are
Tim Carmody Unlocking the commons
Nisha Chittal The homepage makes a comeback
Steve Myers From trying to cover it all to covering what matters
Becca Aaronson From bridge roles to product thinkers
Pia Frey You can’t solve a crisis without treating it as a crisis
Rebecca Searles From silos to Swiss Army knife teams
Geetika Rudra The year of actionable (local) journalism
Nicholas Jackson More transparency around newsroom decisions
P. Kim Bui The misfits become the bosses
Eric Nuzum The year of the DIY podcast network
M. Scott Havens Time to swing for the fences
Adam B. Ellick Video forensic reporting goes mainstream — and local
Michael Rain The year of the culturally relevant curator
Jeremy Gilbert AI finally becomes helpful
Justin Kosslyn Text hits a tipping point
Tshepo Tshabalala Ahead of African elections, unlock partnerships with fact-checkers
Mariana Moura Santos From pageviews to impact
Winny de Jong Data journalism goes undercover
Hossein Derakhshan The news is dying, but journalism will not — and should not
Michael Grant More newsrooms experiment their way to success
Julie Posetti The year of the fight back
Nico Gendron Reaching Generation Z beyond the coasts
Alexis Lloyd & Matt Boggie The year product leads media
Manoush Zomorodi Tech will do for information overload what it did for mindfulness
Mike Isaac The old exit doors for digital media companies are closing
Johannes Klingebiel We all grow hooves
Ariel Zirulnick Participation gets professional
Joshua P. Darr The nationalization of political news will accelerate
Joanne McNeil Building a digital hospice
Sarah Marshall A return to destination journalism
Tamar Charney Seriously: What do you do for people?
Greg Emerson Power to the user
Thomas Hanitzsch The rise of tribal journalism
Brian Moritz The subscription-pocalypse is about to hit
Jonathan Stray More algorithmic accountability reporting, and a lot of it will be meh
Moreno Cruz Osório Damaged credibility and a new threat in Brazil
Stefanie Murray Local news wakes up and starts collaborating
Monique Judge Committing to the truth, calling out lies
Jesse Brown Canada’s subsidy for news backfires
Craig Newmark The end of “loudspeakers for liars”
Peter Cunliffe-Jones The focus of misinformation debates shifts south
Dave Burdick Seeing our blind spots
Laura E. Davis More access, but not that kind
Jack Riley Facebook refugees, from ad revenue to news habits
Ben Smith The pendulum starts to swing back
Annie Rudd A more intimate aesthetic of politics — on Insta
Reyhan Harmanci Selling more stories to Hollywood
Chase Davis We can acknowledge what we don’t know
Dan Shanoff Bet on sports gambling
Marie Shanahan Newsrooms take the comments sections back from platforms
Catalina Albeanu Being responsible for what we don’t know
Jake Shapiro Podcasting is media’s slow food movement
Rasmus Kleis Nielsen A long, slow slog, with no one coming to the rescue
Linda Solomon Wood The year of the climate reporter
Adam Thomas In Europe, foundations invest in news
Sue Robinson Reporters go on the offensive
Ben Werdmuller The platform tide is turning
Nathalie Malinarich Video — yes, video
Libby Bawcombe Haikus of the news
Cindy Royal For journalism curriculum to change, its faculty needs disruption
Claire Wardle Forget deepfakes: Misinformation is showing up in our most personal online spaces
Candis Callison Learn from Indigenous journalists on covering climate change
Rebecca Lee Sanchez We are all actors in the running rampant of political theater
Juleyka Lantigua Podcasting battles East Coast bias
Mike Rispoli and Craig Aaron Government funds local news — and that’s a good thing
Seth C. Lewis The gap between journalism and research is too wide
Dheerja Kaur A focus on problems, not platforms
Jenée Desmond-Harris It finally sinks in that some people aren’t white
John Garrett You can’t raise prices forever
Zuzanna Ziomecka News leadership gets an overdue upgrade
Umbreen Bhatti The story doesn’t end for the people we quote
Gabriel Snyder Journalism doesn’t fit well in a funnel
Josh Schwartz A pullback from platforms and a focus on product
Tyler Fisher This is journalism’s do-or-die moment
Rachel Davis Mersey Local news goes minimalist
Rishad Patel A design system for responsible publishing
Raney Aronson-Rath We learn “digital” doesn’t have to mean “short”
Taylor Lorenz Personal branding is more powerful than ever
John Biewen Podcasts keep getting better
Andrew Ramsammy The great re-pivot to audio
Gideon Lichfield Goodbye attention economy, we’ll miss you
Mandy Jenkins Fight the urge to run away from social media
AX Mina The death of consensus, not the death of truth
Joe Amditis Give the audience a seat at the table
Angèle Christin Algorithms and the reflexive turn
Simon Rogers Data journalism becomes a global field
Colleen Shalby Representation becomes more than a talking point
Francesco Zaffarano Towards a rethinking of journalism on social media
Mario García The rise of content “pilots”
Robin Kwong Tech shouldn’t be the only field pollinating “news nerds”
Stephanie Edgerly It’s time to understand the un-audience
Celeste LeCompte Local news needs local conversation to survive
Rachel Glickhouse Newsrooms will prioritize audience needs
Errin Haines Say it with me: Racism
Victor Pickard We will finally confront systemic market failure
Joel Konopo Influencers become the new liberated power in Africa
Zizi Papacharissi Old interface, say hello to the new interface
Jeff Chin We detox from Chartbeat
Alexandra Svokos Good luck convincing us millennials to pay
Francesco Marconi The year of iterative journalism
Heather Chaplin Agree we’re partisan — for the democratic system
Matt Skibinski Quality and reliability are the new currencies for publishers
Cristi Hegranes A year to invest in the security of local journalists
Frank Mungeam Tonight at 11: News, sports, and climate change
Ole Reißmann The rise of vertical storytelling
Pablo Boczkowski Reimagining the media for post-institutional times
Axie Navas The traffic hunt, CMS battle, and magazine identity crises loom
Mandy Velez Putting the social back in social media
Logan Molyneux Seeing social media for what it is
Peter Bale Venture capital runs out of patience
Seema Yasmin We will create our own spaces
Matt Waite “I went to Node.js because I wished to live deliberately”
Kristen Muller Local news fails — in a good way
Ernie Smith The year we step back from the platform
Matt Karolian Publishers come to terms with being Facebook’s enablers
Carolina Guerrero Spanish-language audio blows up
Glyn Mottershead and Martin Chorley When a tech company pulls the plug on your story
Shannon McGregor More bogus embedded tweets in our stories
Sarah Alvarez Simplify and redistribute
Elizabeth Jensen Going where the Acela can’t take you
Jean Friedman Rudovsky Cross-newsroom collaborations strengthen communities
Robert Hernandez Racists and sexists get replaced
Christa Scharfenberg and Vickie Baranetsky The year of the lawsuit
Alyssa Zeisler We expand what (and how and who) we serve
Don Day Timewalls and other reader revenue experiments
Elizabeth Dunbar Local reporters reflect on what’s not important
Heba Aly The rise of international nonprofit news
Kainaz Amaria We consider who’s behind the camera
Nik Usher Three ways national media will further undermine trust
Tushar Banerjee Interactive ads will be the new face of display advertising
Alberto Cairo A year of uncertainty and confidence
Elizabeth Bramson-Boudreau A more sincere definition of “community”
Rick Berke The year of loyalty
Borja Bergareche Sainz de los Terreros Entering a more balanced era
Mike Caulfield Ditch the media literacy cynicism and get to work
Almar Latour Reported facts, weaponized in service of action