Journalism’s public trust problem isn’t going away. As the war on truth escalates, news organizations are going to have to counterattack on multiple fronts to win back audience trust. In 2019, journalists will need to to be the aggressor in three areas.
News literacy. Journalists’ and the public’s naiveté about online information warfare has to end. News literacy in the digital age requires an understanding of how misinformers and propagandists are using our open communication networks to manipulate public opinion. News organizations and journalism educators should teach members of the public (and their own journalists) how to stop being used as pawns in the meta-game of online disinformation. Fighting back includes resisting “shiny things” and our impulse to retweet/share false, violent, or damaging speech posted on social media and in effect amplifying it.
One antidote to modern information gamesmanship is more ethics and professional reporting. Don’t repeat the lies. Call them out. Debunk rumors and untruths. Be relentless about keeping the record straight. Muzzle disinformation with context to diminish its power.
Newsroom diversity. News media organizations function best — and can be trusted most — when their newsrooms are as diverse as the communities they serve. News purveyors are not going to attract new audiences (or paying customers) if people don’t trust us to tell their stories. Disenfranchised communities often aren’t seeing themselves adequately or accurately reflected in our products. Newsroom diversity is a form of audience engagement. It is a pathway to greater trust and gaining audience share. A pipeline of talented, diverse journalists is being trained by journalism schools like mine. News organizations should make a point to tap into it.
Online discourse. Overwhelmed news organizations started giving away public dialogue to Facebook and Twitter a half dozen years ago, hoping the social media giants would be better equipped to civilize online discussions. That didn’t happen. The tone and volume of digital discourse has only grown more acrid, emotional, polarized and unequal.
What role are journalists and news organizations playing in the noxious public discourse we have online today? Are we active participants in the toxicity? Or are we uninvolved bystanders? Both stances are equally irresponsible and contribute to journalism’s public trust problem.
To rebuild trust in 2019, local news organizations should become a driving force for better online public discourse, because Facebook and Twitter aren’t cutting it. One of journalism’s democratic responsibilities is to provide reliable forums for public criticism and compromise. Local news organizations have an opportunity to be leaders in this area by aggressively convening and reporting on community conversations with representative stakeholders. Moderate discussions. Listen authentically. Champion democratic norms of informed and reasoned debate. Fight for truth.
Marie K. Shanahan is an associate professor of journalism at the University of Connecticut.
Ariel Zirulnick Participation gets professional
Renan Borelli Developing loyalty means developing your talent
Matthew Pressman The battle over objectivity intensifies
Jared Newman AI-generated fakes launch a software arms race
Michael Rain The year of the culturally relevant curator
Angilee Shah The year news orgs say “yes” to real leaders
Frank Chimero Leave the phone at home and put news on your wrist
Whitney Phillips Our information systems aren’t broken — they’re working as intended
Errin Haines Say it with me: Racism
Joanne McNeil Building a digital hospice
Jack Riley Facebook refugees, from ad revenue to news habits
Umbreen Bhatti The story doesn’t end for the people we quote
Rick Berke The year of loyalty
Frank Mungeam Tonight at 11: News, sports, and climate change
Dan Shanoff Bet on sports gambling
Craig Newmark The end of “loudspeakers for liars”
Mandy Velez Putting the social back in social media
Raney Aronson-Rath We learn “digital” doesn’t have to mean “short”
Heba Aly The rise of international nonprofit news
Stefanie Murray Local news wakes up and starts collaborating
Emma Carew Grovum The year of the loyal reader
Catalina Albeanu Being responsible for what we don’t know
Rasmus Kleis Nielsen A long, slow slog, with no one coming to the rescue
Tushar Banerjee Interactive ads will be the new face of display advertising
Adam Thomas In Europe, foundations invest in news
Elizabeth Bramson-Boudreau A more sincere definition of “community”
Alberto Cairo A year of uncertainty and confidence
Kjerstin Thorson Time to get mad about information inequality (again)
Andrew Donohue Voting rights becomes the new climate change
Kainaz Amaria We consider who’s behind the camera
Eric Nuzum The year of the DIY podcast network
Alexis Lloyd & Matt Boggie The year product leads media
Justin Kosslyn Text hits a tipping point
Rishad Patel A design system for responsible publishing
Cristi Hegranes A year to invest in the security of local journalists
Peter Cunliffe-Jones The focus of misinformation debates shifts south
Sarah Alvarez Simplify and redistribute
Sue Cross Return of the water cooler
Andrew Ramsammy The great re-pivot to audio
Jennifer Dargan You don’t build diversity through one-off training sessions
Jeremy Gilbert AI finally becomes helpful
Amy King We should listen to the kids (especially on Instagram)
Jonathan Gill Publishers build a common tech platform together
Tim Carmody Unlocking the commons
Pablo Boczkowski Reimagining the media for post-institutional times
Glyn Mottershead and Martin Chorley When a tech company pulls the plug on your story
Tyler Fisher This is journalism’s do-or-die moment
P. Kim Bui The misfits become the bosses
Masuma Ahuja Make foreign coverage less foreign
Zizi Papacharissi Old interface, say hello to the new interface
Michael Grant More newsrooms experiment their way to success
Elite Truong What do we owe the next generation?
Thomas Hanitzsch The rise of tribal journalism
Zuzanna Ziomecka News leadership gets an overdue upgrade
Callie Schweitzer The rise of the conveners
Rubina Madan Fillion Fighting the reality of deepfakes
Gideon Lichfield Goodbye attention economy, we’ll miss you
Robin Kwong Tech shouldn’t be the only field pollinating “news nerds”
Mike Isaac The old exit doors for digital media companies are closing
Elizabeth Dunbar Local reporters reflect on what’s not important
Jonas Kaiser Catching up with “Neuland”
Rodney Gibbs A bright — and young — year for audio
John Biewen Podcasts keep getting better
Mike Rispoli and Craig Aaron Government funds local news — and that’s a good thing
Ruth Palmer and Benjamin Toff From news fatigue to news avoidance
Geetika Rudra The year of actionable (local) journalism
Axie Navas The traffic hunt, CMS battle, and magazine identity crises loom
Cindy Royal For journalism curriculum to change, its faculty needs disruption
Kristen Muller Local news fails — in a good way
Jonathan Stray More algorithmic accountability reporting, and a lot of it will be meh
Logan Molyneux Seeing social media for what it is
Ben Werdmuller The platform tide is turning
Juleyka Lantigua Podcasting battles East Coast bias
Joshua P. Darr The nationalization of political news will accelerate
Mike Caulfield Ditch the media literacy cynicism and get to work
Matt Waite “I went to Node.js because I wished to live deliberately”
Heather Chaplin Agree we’re partisan — for the democratic system
Carolina Guerrero Spanish-language audio blows up
Joe Amditis Give the audience a seat at the table
Salem Solomon Correcting our corrections
Candis Callison Learn from Indigenous journalists on covering climate change
Matt Skibinski Quality and reliability are the new currencies for publishers
Kevin D. Grant A year to embrace journalism as public service
Julie Posetti The year of the fight back
Charo Henríquez Pivot to journalism
Pia Frey You can’t solve a crisis without treating it as a crisis
Taylor Lorenz Personal branding is more powerful than ever
Talia Stroud Engaging people across lines of difference
Celeste LeCompte Local news needs local conversation to survive
Linda Solomon Wood The year of the climate reporter
Mario García The rise of content “pilots”
Tamar Charney Seriously: What do you do for people?
Jenée Desmond-Harris It finally sinks in that some people aren’t white
Ben Smith The pendulum starts to swing back
Betsy O'Donovan and Melody Kramer The most beautiful sentence in 2019 is “No.”
Elva Ramirez News — but make it cinematic
Ole Reißmann The rise of vertical storytelling
Rebecca Lee Sanchez We are all actors in the running rampant of political theater
Bill Adair Another year fighting Trump’s falsehoods
Patrick Butler Measuring impact will increase audience trust
Kelsey Proud Journalism becomes the escape
Nik Usher Three ways national media will further undermine trust
M. Scott Havens Time to swing for the fences
Amy Schmitz Weiss Local news isn’t where you thought it was
Sarah Marshall A return to destination journalism
Andrea Faye Hart Doing less harm, not just more good
Julia Rubin Meeting people where they are
Jesse Holcomb We’ll get better at making the case for local journalism
Steve Henn Smart speakers get smarter
Millie Tran There is no magic — you’ve got this
Nisha Chittal The homepage makes a comeback
Jim Friedlich Meet Citizen Kane 2.0
Rebecca Searles From silos to Swiss Army knife teams
Kawandeep Virdee Media wants to take care of you
Dave Burdick Seeing our blind spots
Simon Galperin After capitalism’s fire, journalism’s secondary succession
Mandy Jenkins Fight the urge to run away from social media
Moreno Cruz Osório Damaged credibility and a new threat in Brazil
Monique Judge Committing to the truth, calling out lies
Claire Wardle Forget deepfakes: Misinformation is showing up in our most personal online spaces
Darryl Holliday Let’s talk about power (yours)
J. Siguru Wahutu Think 2018 was bad? Wait until you see 2019
Dheerja Kaur A focus on problems, not platforms
Tshepo Tshabalala Ahead of African elections, unlock partnerships with fact-checkers
Bill Grueskin Toward a symphony model for local news
Steve Grove A reckoning for tech’s work with news
Stephanie Edgerly It’s time to understand the un-audience
Shalabh Upadhyay A culture clash on India’s growing Internet
Hossein Derakhshan The news is dying, but journalism will not — and should not
AX Mina The death of consensus, not the death of truth
Ståle Grut A new dawn for 3D tech in journalism
LaToya Drake Listen up: New stories, new storytellers
Adam B. Ellick Video forensic reporting goes mainstream — and local
Peter Bale Venture capital runs out of patience
Mat Yurow Content competition from the tech companies
Reyhan Harmanci Selling more stories to Hollywood
Eric Ulken The year you actually start to like your CMS
Alyssa Zeisler We expand what (and how and who) we serve
Victor Pickard We will finally confront systemic market failure
Almar Latour Reported facts, weaponized in service of action
Jake Shapiro Podcasting is media’s slow food movement
Jeff Chin We detox from Chartbeat
Libby Bawcombe Haikus of the news
Becca Aaronson From bridge roles to product thinkers
Nathalie Malinarich Video — yes, video
Chase Davis We can acknowledge what we don’t know
Borja Bergareche Sainz de los Terreros Entering a more balanced era
Jean Friedman Rudovsky Cross-newsroom collaborations strengthen communities
Ernst-Jan Pfauth Readers are only getting started
Jesse Brown Canada’s subsidy for news backfires
Shannon McGregor More bogus embedded tweets in our stories
Nicholas Jackson More transparency around newsroom decisions
Don Day Timewalls and other reader revenue experiments
Annie Rudd A more intimate aesthetic of politics — on Insta
Rachel Davis Mersey Local news goes minimalist
Elizabeth Jensen Going where the Acela can’t take you
Francesco Zaffarano Towards a rethinking of journalism on social media
Knight Foundation A year of local collaboration
Elisabeth Goodridge Yes, they signed up — but our job’s not over
Kyra Darnton A shift to depth in video
Meredith Artley Huge demand for…anything but politics
Carl Bialik Fatigued news consumers will pay more for less news
John Saroff The pivot to reader revenue’s unintended consequences
Cory Bergman Journalism as a technology service
Lauren Katz Community becomes a core newsroom value
Renée Kaplan Our future could lie within our own organizations
Gabriel Snyder Journalism doesn’t fit well in a funnel
Christa Scharfenberg and Vickie Baranetsky The year of the lawsuit
Marie Shanahan Newsrooms take the comments sections back from platforms
Cherian George Fake news wins in Asia
Johannes Klingebiel We all grow hooves
Mariana Moura Santos From pageviews to impact
Matt Karolian Publishers come to terms with being Facebook’s enablers
Laura E. Davis More access, but not that kind
John Garrett You can’t raise prices forever
Manoush Zomorodi Tech will do for information overload what it did for mindfulness
Sue Robinson Reporters go on the offensive
Greg Emerson Power to the user
Josh Schwartz A pullback from platforms and a focus on product
Ernie Smith The year we step back from the platform
Colleen Shalby Representation becomes more than a talking point
Winny de Jong Data journalism goes undercover
Alexandra Borchardt Newsrooms need to build trust with their journalists, not just the audience
Angèle Christin Algorithms and the reflexive turn
Kate Myers Journalism continues to be bad for democracy
Brian Moritz The subscription-pocalypse is about to hit
Simon Rogers Data journalism becomes a global field
Steve Myers From trying to cover it all to covering what matters
A.J. Bauer The coming splintering of conservative media
Nico Gendron Reaching Generation Z beyond the coasts
Efrat Nechushtai Journalism wants to be your friend, not your teacher
Francesco Marconi The year of iterative journalism
Seema Yasmin We will create our own spaces
Robert Hernandez Racists and sexists get replaced
Adam Smith Platforms will have to help rebuild trust in news
Alexandra Svokos Good luck convincing us millennials to pay
Rachel Glickhouse Newsrooms will prioritize audience needs
Heather Bryant We are responsible for how we use our power
Zainab Khan Publishers whose products can stand up to social media giants will win
Sarah Stonbely Mapping the local news ecosystem — with scale but detail
Carrie Brown Advocating a healthy civic life is no journalistic crime
Seth C. Lewis The gap between journalism and research is too wide
Joel Konopo Influencers become the new liberated power in Africa