2
0
1
9

Three ways national media will further undermine trust

“It’s not that journalists shouldn’t engage in fact-checking, nor is it that journalists should avoid presenting facts as verifiable and trustworthy claims about the world — it’s that they shouldn’t be so obnoxious about it.”

The most important question we can ask is not what’s next for the future of the news industry or for news more generally. It’s: How will national news media continue to undermine trust in journalism?

As news observers and journalists, we’ve placed a lot of blame for declines in trust in journalism everywhere but where it’s most rightfully owed — national political journalism. We say news consumers aren’t media literate enough to distinguish good journalism from the fake stuff, or that news consumers are caught in their own partisan echo-chambers, or that [insert platform here] is to be blamed for [insert moral panic here].

But let’s leave factors like partisanship, platforms, audience knowledge, and bad actors aside for a second. In fact, let’s leave local and regional journalism out of the discussion entirely; local TV news is still highly trusted and local news outlets are hard at work building engagement and community partnerships. Instead, I submit to you three ways that national journalism — and national political journalists more specifically — are likely to further harm the relationship that the public has with news.

Sin 1: Political journalists will continue to make the story about themselves.

Yes, yes, the president antagonizes the national press corps, over and over and over, and threats against the free press are not to be taken lightly. However, journalists often present their mission as saviors of the free press against a tyrannical White House determined to quash dissent — which can ring a bit hollow when journalists are posturing for personal stardom and news organizations are reaping an economic windfall from the heightened interest in national news.

But the Jim Acosta tale of woe or April Ryan’s latest fight with President Trump are examples of the kind of story that reveals that journalists haven’t quite internalized that people don’t think as highly of journalists as they do of themselves. The shooting at The Capital Gazette was indeed horrible, but why was it more horrible than any other shooting that month? Journalists were killed doing their jobs, but in many other shootings, people are also killed doing their jobs. Sanctimony gets us nowhere fast.

Most journalism students are able to tell you that if there’s a cardinal rule about what to avoid when covering a story, it is to avoid making yourself the story. Journalists are there to tell us stories and what we need to know to better understand the world.

Sin 2: Political journalists will continue to believe that facts (and good journalism) will change people’s minds.

Sanctimony is annoying, as is its closely related sentiment, smugness. Journalists presume that if only the right facts are presented to the public, then people will be well informed and, in turn, behave as good citizens. The rational-actor model of a deliberative public should be considered dead at this point, as legions of research on hyperpartisanship and political psychology make clear. Any new investigation into Trump is unlikely to be the one that changes a vote — nor is any single fact check (or series of fact checks) likely to change views, even if it leads people to accept they are wrong. Journalists are unlikely to change people’s minds about core political beliefs, regardless of what their stories say.

The sanctimony often present with regard to new developments (“I told you so”) does more to antagonize deep partisans to spin off into yet another conspiracy than it does to prompt us to rethink our preexisting opinions. It’s not that journalists shouldn’t engage in fact-checking, nor is it that journalists should avoid presenting facts as verifiable and trustworthy claims about the world — it’s that they shouldn’t be so obnoxious about it. Taking the outrage factor down a notch would help a bit too.

The undertone of coverage about the massive climate change report unveiled by the U.S. government had a distinct Captain Obvious ring to it — climate change is so real that even U.S. agencies in the Trump administration were acknowledging it. The New York Times’ homepage headlines read a bit like “Ugh, FINALLY these losers admit to what the rest of us all know, which is that the climate situation is no bueno.”

Jay Rosen has been among the best commentators on the state of journalism in the Trump era, and he has made the point time and time again that outrage means nothing if outrage is constant. Journalists shouting about inequity, abuse, wrongful treatment, corruption — treating all sins of the administration or Congress equally — diminishes the efficacy of any one particular revelation overall.

In another arena, though, we do know that those in positions of authority can make matters worse. In one study, when vaccine information was presented by a doctor or an expert, anti-vaxxer parents tended to dig into their positions, not change their mind. Researchers who study cognitive bias and political information have yet to fully consider the role of sanctimony as it connects to feelings about the press or trust in journalism more generally.

Nonetheless, when it comes to journalism, the hypothesis that being obnoxious and know-it-all about a particular subject makes it harder to convince someone to accept your argument, even if factually correct might well be used to guide how national political journalists present their truth claims and their investigations.

Sin 3: Journalists will continue to amplify conspiracies, bad actors, and moral panics.

NBC “dystopia beat” reporter Ben Collins beamed into my class this semester over Skype. He was careful to explain to students that he is cautious about reporting out stories about bad actors until they are newsworthy, so as not to bring undue attention to their efforts. This kind of careful consideration of who and how to cover the dark fringes of the internet was well taken, but unsurprising from someone who has helped define what this beat looks like.

Here’s the rub: Journalists who amplify conspiracies or highlight bad actors lend legitimacy to their causes. This sort of exposure might draw concerned attention from news consumers, but it can unwittingly undermine what journalists have set out to do. In their efforts to prevent people from being tricked or to alert them to danger, high-profile news outlets are actually lending even greater credibility to the bad actors and helping further spread their messages.

All too often, the first time a news consumer without a hyperpartisan right-wing media diet learns of a conspiracy theory comes via the national news media. QAnon burst into the spotlight not just because Roseanne Barr tweeted about it, but also because journalists covering Trump rallies decided that it was newsworthy to highlight the supporters in the crowd carrying pro-Q signs.

Flat-earthers have their message spread and shared journalists who are rightfully agog after hearing explanations that, no, the North Pole is actually the center of the world. In an article about a flat-earth conference in Denver — something which would not meet most standards of newsworthiness — The Guardian copped to the media’s culpability in the spread of the movement, noting “their increase in relevance is primarily due to social media and an endlessly curious media.” The piece noted that The Washington Post has run six different articles about an amateur rocketeer attempting to kiss the sky and video-record that the world is flat.

The bad actors and fake-news creators who have received profile attention by major outlets are too many to count — the college student looking to make some extra bucks, the liberal Angelino determined to make the hard-right look stupid (and produces massive misinformation to make the point). Coverage of the dark corners of Reddit and of Gab have highlighted nastiness on the Internet that should have remained there rather than drawing further attention to these activities.

Journalists cover suicides with great caution and increasingly take the same care with mass shootings, worrying about contagion effects. But they ought to be applying the same principles to coverage of these bad actors and conspiracy theories. The end result of drawing attention to bad actors and bad information is the amplification of these caustic players in the news ecosystem, with journalists themselves undermining trust in journalism and facticity more generally.

What’s next?

The ills of journalism that scholars have been shouting about for the past few decades have been well illustrated by national political journalists — among them, false equivalency, a quest for immediacy, conservatives’ success at “playing the ref,” horserace journalism (not to mention pressure-gauge data journalism), personality-driven journalism, and beyond.

These sins are nothing new, but with a non-traditional president in the White House and a sharply polarized, digitized, and platformed media environment, making these mistakes seems far more consequential today. These problems are variations on these themes, different cases of the same general trends.

Perhaps the fact that journalism scholars have detailed these problems so well but have failed to make any sort of systemic or structural change in the news industry is a reflection of our disconnect between theory and practice. Nieman Lab is a place to fix this, so take this as a salvo from those concerned about press performance and the future of the news industry.

Nikki Usher is an associate professor at George Washington University and the University of Illinois.

Ernie Smith   The year we step back from the platform

Kelsey Proud   Journalism becomes the escape

Logan Molyneux   Seeing social media for what it is

Millie Tran   There is no magic — you’ve got this

Mat Yurow   Content competition from the tech companies

LaToya Drake   Listen up: New stories, new storytellers

Salem Solomon   Correcting our corrections

Carl Bialik   Fatigued news consumers will pay more for less news

Mandy Jenkins   Fight the urge to run away from social media

Bill Adair   Another year fighting Trump’s falsehoods

Thomas Hanitzsch   The rise of tribal journalism

Ernst-Jan Pfauth   Readers are only getting started

Chase Davis   We can acknowledge what we don’t know

Christa Scharfenberg and Vickie Baranetsky   The year of the lawsuit

Mike Rispoli and Craig Aaron   Government funds local news — and that’s a good thing

Carolina Guerrero   Spanish-language audio blows up

Joe Amditis   Give the audience a seat at the table

Soo Oh   Just showing our work isn’t enough

Kjerstin Thorson   Time to get mad about information inequality (again)

Brian Moritz   The subscription-pocalypse is about to hit

Knight Foundation   A year of local collaboration

Alexandra Borchardt   Newsrooms need to build trust with their journalists, not just the audience

Kainaz Amaria   We consider who’s behind the camera

Pia Frey   You can’t solve a crisis without treating it as a crisis

Joanne McNeil   Building a digital hospice

Jack Riley   Facebook refugees, from ad revenue to news habits

Mike Isaac   The old exit doors for digital media companies are closing

Mike Caulfield   Ditch the media literacy cynicism and get to work

Rodney Gibbs   A bright — and young — year for audio

Gabriel Snyder   Journalism doesn’t fit well in a funnel

Reyhan Harmanci   Selling more stories to Hollywood

Nico Gendron   Reaching Generation Z beyond the coasts

Nicholas Jackson   More transparency around newsroom decisions

Andrew Donohue   Voting rights becomes the new climate change

Lauren Katz   Community becomes a core newsroom value

Jim Friedlich   Meet Citizen Kane 2.0

Carrie Brown-Smith   Advocating a healthy civic life is no journalistic crime

Nisha Chittal   The homepage makes a comeback

John Garrett   You can’t raise prices forever

Errin Haines   Say it with me: Racism

Axie Navas   The traffic hunt, CMS battle, and magazine identity crises loom

Heather Chaplin   Agree we’re partisan — for the democratic system

Adam B. Ellick   Video forensic reporting goes mainstream — and local

Annie Rudd   A more intimate aesthetic of politics — on Insta

Peter Bale   Venture capital runs out of patience

AX Mina   The death of consensus, not the death of truth

Adam Smith   Platforms will have to help rebuild trust in news

Rebecca Lee Sanchez   We are all actors in the running rampant of political theater

Tshepo Tshabalala   Ahead of African elections, unlock partnerships with fact-checkers

Juleyka Lantigua   Podcasting battles East Coast bias

Zainab Khan   Publishers whose products can stand up to social media giants will win

Ruth Palmer and Benjamin Toff   From news fatigue to news avoidance

Alberto Cairo   A year of uncertainty and confidence

Michael Grant   More newsrooms experiment their way to success

Ben Smith   The pendulum starts to swing back

Steve Henn   Smart speakers get smarter

Justin Kosslyn   Text hits a tipping point

Cory Bergman   Journalism as a technology service

Patrick Butler   Measuring impact will increase audience trust

Josh Schwartz   A pullback from platforms and a focus on product

Stephanie Edgerly   It’s time to understand the un-audience

Sarah Stonbely   Mapping the local news ecosystem — with scale but detail

Nathalie Malinarich   Video — yes, video

Raney Aronson-Rath   We learn “digital” doesn’t have to mean “short”

Efrat Nechushtai   Journalism wants to be your friend, not your teacher

Michael Rain   The year of the culturally relevant curator

Moreno Cruz Osório   Damaged credibility and a new threat in Brazil

Julia Rubin   Meeting people where they are

Cristi Hegranes   A year to invest in the security of local journalists

Zizi Papacharissi   Old interface, say hello to the new interface

Francesco Marconi   The year of iterative journalism

Mandy Velez   Putting the social back in social media

Winny de Jong   Data journalism goes undercover

Hearken   Pivot to people

Becca Aaronson   From bridge roles to product thinkers

Gideon Lichfield   Goodbye attention economy, we’ll miss you

Alyssa Zeisler   We expand what (and how and who) we serve

Shannon McGregor   More bogus embedded tweets in our stories

Rasmus Kleis Nielsen   A long, slow slog, with no one coming to the rescue

Ståle Grut   A new dawn for 3D tech in journalism

Kristen Muller   Local news fails — in a good way

Almar Latour   Reported facts, weaponized in service of action

Jonathan Gill   Publishers build a common tech platform together

Andrew Ramsammy   The great re-pivot to audio

Eric Nuzum   The year of the DIY podcast network

Heba Aly   The rise of international nonprofit news

Manoush Zomorodi   Tech will do for information overload what it did for mindfulness

Steve Myers   From trying to cover it all to covering what matters

Seema Yasmin   We will create our own spaces

Amy Schmitz Weiss   Local news isn’t where you thought it was

Jake Shapiro   Podcasting is media’s slow food movement

Shalabh Upadhyay   A culture clash on India’s growing Internet

Betsy O'Donovan and Melody Kramer   The most beautiful sentence in 2019 is “No.”

Geetika Rudra   The year of actionable (local) journalism

Angilee Shah   The year news orgs say “yes” to real leaders

Rubina Madan Fillion   Fighting the reality of deepfakes

Heather Bryant   We are responsible for how we use our power

Rick Berke   The year of loyalty

Bill Grueskin   Toward a symphony model for local news

Whitney Phillips   Our information systems aren’t broken — they’re working as intended

P. Kim Bui   The misfits become the bosses

Sarah Marshall   A return to destination journalism

Jeff Chin   We detox from Chartbeat

Jeremy Gilbert   AI finally becomes helpful

Rachel Davis Mersey   Local news goes minimalist

Nikki Usher   Three ways national media will further undermine trust

Monique Judge   Committing to the truth, calling out lies

Callie Schweitzer   The rise of the conveners

Kawandeep Virdee   Media wants to take care of you

Mariana Moura Santos   From pageviews to impact

Elisabeth Goodridge   Yes, they signed up — but our job’s not over

Francesco Zaffarano   Towards a rethinking of journalism on social media

Hossein Derakhshan   The news is dying, but journalism will not — and should not

Kevin D. Grant   A year to embrace journalism as public service

Craig Newmark   The end of “loudspeakers for liars”

Matt Karolian   Publishers come to terms with being Facebook’s enablers

Tamar Charney   Seriously: What do you do for people?

Elizabeth Dunbar   Local reporters reflect on what’s not important

Elite Truong   What do we owe the next generation?

Tyler Fisher   This is journalism’s do-or-die moment

Ole Reißmann   The rise of vertical storytelling

Glyn Mottershead and Martin Chorley   When a tech company pulls the plug on your story

Amy King   We should listen to the kids (especially on Instagram)

Emma Carew Grovum   The year of the loyal reader

M. Scott Havens   Time to swing for the fences

Linda Solomon Wood   The year of the climate reporter

Elizabeth Jensen   Going where the Acela can’t take you

Greg Emerson   Power to the user

Charo Henríquez   Pivot to journalism

Dave Burdick   Seeing our blind spots

Cindy Royal   For journalism curriculum to change, its faculty needs disruption

Matthew Pressman   The battle over objectivity intensifies

Talia Stroud   Engaging people across lines of difference

Jesse Holcomb   We’ll get better at making the case for local journalism

Kyra Darnton   A shift to depth in video

Simon Galperin   After capitalism’s fire, journalism’s secondary succession

J. Siguru Wahutu   Think 2018 was bad? Wait until you see 2019

Taylor Lorenz   Personal branding is more powerful than ever

Victor Pickard   We will finally confront systemic market failure

Darryl Holliday   Let’s talk about power (yours)

Jonas Kaiser   Catching up with “Neuland”

Sarah Alvarez   Simplify and redistribute

Adam Thomas   In Europe, foundations invest in news

Rebecca Searles   From silos to Swiss Army knife teams

Jared Newman   AI-generated fakes launch a software arms race

Simon Rogers   Data journalism becomes a global field

Candis Callison   Learn from Indigenous journalists on covering climate change

Angèle Christin   Algorithms and the reflexive turn

Alexis Lloyd & Matt Boggie   The year product leads media

Rachel Glickhouse   Newsrooms will prioritize audience needs

Mario García   The rise of content “pilots”

Andrea Faye Hart   Doing less harm, not just more good

Elva Ramirez   News — but make it cinematic

John Saroff   The pivot to reader revenue’s unintended consequences

Julie Posetti   The year of the fight back

Eric Ulken   The year you actually start to like your CMS

Stefanie Murray   Local news wakes up and starts collaborating

Matt Waite   “I went to Node.js because I wished to live deliberately”

Zuzanna Ziomecka   News leadership gets an overdue upgrade

Johannes Klingebiel   We all grow hooves

Robin Kwong   Tech shouldn’t be the only field pollinating “news nerds”

Laura E. Davis   More access, but not that kind

Borja Bergareche Sainz de los Terreros   Entering a more balanced era

Frank Chimero   Leave the phone at home and put news on your wrist

Matt Skibinski   Quality and reliability are the new currencies for publishers

Jean Friedman Rudovsky   Cross-newsroom collaborations strengthen communities

Pablo Boczkowski   Reimagining the media for post-institutional times

Kate Myers   Journalism continues to be bad for democracy

Sue Robinson   Reporters go on the offensive

Jennifer Dargan   You don’t build diversity through one-off training sessions

Jenée Desmond-Harris   It finally sinks in that some people aren’t white

Don Day   Timewalls and other reader revenue experiments

Catalina Albeanu   Being responsible for what we don’t know

Steve Grove   A reckoning for tech’s work with news

Cherian George   Fake news wins in Asia

Jonathan Stray   More algorithmic accountability reporting, and a lot of it will be meh

Meredith Artley   Huge demand for…anything but politics

Alexandra Svokos   Good luck convincing us millennials to pay

Celeste LeCompte   Local news needs local conversation to survive

Tushar Banerjee   Interactive ads will be the new face of display advertising

Dheerja Kaur   A focus on problems, not platforms

Renée Kaplan   Our future could lie within our own organizations

Joel Konopo   Influencers become the new liberated power in Africa

Joshua P. Darr   The nationalization of political news will accelerate

Sue Cross   Return of the water cooler

Umbreen Bhatti   The story doesn’t end for the people we quote

Elizabeth Bramson-Boudreau   A more sincere definition of “community”

Libby Bawcombe   Haikus of the news

Masuma Ahuja   Make foreign coverage less foreign

Tim Carmody   Unlocking the commons

A.J. Bauer   The coming splintering of conservative media

Renan Borelli   Developing loyalty means developing your talent

Colleen Shalby   Representation becomes more than a talking point

Dan Shanoff   Bet on sports gambling

John Biewen   Podcasts keep getting better

Ariel Zirulnick   Participation gets professional

Rishad Patel   A design system for responsible publishing

Peter Cunliffe-Jones   The focus of misinformation debates shifts south

Seth C. Lewis   The gap between journalism and research is too wide

Claire Wardle   Forget deepfakes: Misinformation is showing up in our most personal online spaces

Jesse Brown   Canada’s subsidy for news backfires

Frank Mungeam   Tonight at 11: News, sports, and climate change

Ben Werdmuller   The platform tide is turning

Robert Hernandez   Racists and sexists get replaced

Marie Shanahan   Newsrooms take the comments sections back from platforms