20200
P
1
20100
R  E
2
2070
D   I   C
3
2050
T   I   O   N
4
2040
S   F   O   R   J
5
2030
O  U  R  N  A  L
6
2020
I  S  M  2  0  2  0
7

Pay more attention to attention

“Focusing on exposure only tells half the story: Without knowing what a person pays attention to, we know only that a person clicked, not that they learned.”

Critics often blame the attention economy for elevating content that appeals to our baser instincts. The argument goes like this: Media outlets, eager to increase their market share of attention in a fragmented media environment, use digital metrics like pageviews to better understand what consumers want. That data then informs content decisions, resulting in more cats-playing-piano-type stories and fewer stories about policy. The more pageviews that cats playing piano get, the more incentivized outlets are to produce such content. As a result, traffic analytics become both the method and the objective.

In monetizing our gaze, the media environment responds to market forces that demand traffic as proof of consumer attention. The implication is that these analytics tell us what people pay attention to. But that assumption about attention is not supported by empirical evidence.

Metrics can tell reporters and editors that the audience for a story is, for instance, disproportionately mobile and driven by Twitter. It can even tell them how much time people spent on the page. But they don’t tell us how many people actually read the story.

What these metrics capture is exposure: a necessary but insufficient requirement for attention.

Attention is elusive, often cursory, difficult to measure, and it is essential to understanding news consumption. In a forthcoming book project, my co-author Johanna Dunaway and I use eye tracking to show the ways that attention conditions learning in a mobile news environment. Another recent study found that mobile app users learn less from news consumption than do people getting news from other sources, despite spending more time with news. This research shows us that focusing on exposure only tells half the story: Without knowing what a person pays attention to, we know only that a person clicked, not that they learned.

This distinction between attention and exposure is vitally important for the news industry because, unlike other products, the news is a consumption good — meaning people have to consume a story in order to appraise its value.

Instead of taking these characteristics into account, traffic-driven news decisions are motivated by exposure rather than attention, elevating proliferation and retention over comprehension. That may be a suitable strategy for platforms like Facebook, which are advantaged by time-in-app, regardless of whether users are just habitually scrolling. Such an information structure belies the attention required to lend news its value — and yet news judgements often draw on similar metrics like time-on-page.

In other words, cats-playing-piano may get the initial exposure, pageviews that can be reported back to advertisers — but did it garner enough attention to create value for the reader? Cat lovers though we may be (I actually prefer dogs), a story that merits only minimal attention is more likely to be forgotten and thus warrants little value-added for the source beyond that click. A story that earns attention, on the other hand, elicits more thoughtful engagement with the information and increases recall, likely motivating other desirable attitudes and behaviors like trust and return visits.

Though there are certainly circumstances under which traffic is the goal, the news industry cannot be both motivated and sustained by exposure alone. Long-term success requires attention as well. In other words, we need to start thinking about what happens after the click to truly leverage the greatest economic value of digital news. Mistaking clicks for attention distorts consumer demand to the detriment of the news industry and the public.

Kathleen Searles is an assistant professor of political communication at Louisiana State University.

Critics often blame the attention economy for elevating content that appeals to our baser instincts. The argument goes like this: Media outlets, eager to increase their market share of attention in a fragmented media environment, use digital metrics like pageviews to better understand what consumers want. That data then informs content decisions, resulting in more cats-playing-piano-type stories and fewer stories about policy. The more pageviews that cats playing piano get, the more incentivized outlets are to produce such content. As a result, traffic analytics become both the method and the objective.

In monetizing our gaze, the media environment responds to market forces that demand traffic as proof of consumer attention. The implication is that these analytics tell us what people pay attention to. But that assumption about attention is not supported by empirical evidence.

Metrics can tell reporters and editors that the audience for a story is, for instance, disproportionately mobile and driven by Twitter. It can even tell them how much time people spent on the page. But they don’t tell us how many people actually read the story.

What these metrics capture is exposure: a necessary but insufficient requirement for attention.

Attention is elusive, often cursory, difficult to measure, and it is essential to understanding news consumption. In a forthcoming book project, my co-author Johanna Dunaway and I use eye tracking to show the ways that attention conditions learning in a mobile news environment. Another recent study found that mobile app users learn less from news consumption than do people getting news from other sources, despite spending more time with news. This research shows us that focusing on exposure only tells half the story: Without knowing what a person pays attention to, we know only that a person clicked, not that they learned.

This distinction between attention and exposure is vitally important for the news industry because, unlike other products, the news is a consumption good — meaning people have to consume a story in order to appraise its value.

Instead of taking these characteristics into account, traffic-driven news decisions are motivated by exposure rather than attention, elevating proliferation and retention over comprehension. That may be a suitable strategy for platforms like Facebook, which are advantaged by time-in-app, regardless of whether users are just habitually scrolling. Such an information structure belies the attention required to lend news its value — and yet news judgements often draw on similar metrics like time-on-page.

In other words, cats-playing-piano may get the initial exposure, pageviews that can be reported back to advertisers — but did it garner enough attention to create value for the reader? Cat lovers though we may be (I actually prefer dogs), a story that merits only minimal attention is more likely to be forgotten and thus warrants little value-added for the source beyond that click. A story that earns attention, on the other hand, elicits more thoughtful engagement with the information and increases recall, likely motivating other desirable attitudes and behaviors like trust and return visits.

Though there are certainly circumstances under which traffic is the goal, the news industry cannot be both motivated and sustained by exposure alone. Long-term success requires attention as well. In other words, we need to start thinking about what happens after the click to truly leverage the greatest economic value of digital news. Mistaking clicks for attention distorts consumer demand to the detriment of the news industry and the public.

Kathleen Searles is an assistant professor of political communication at Louisiana State University.

Rick Berke   Incoming fire from both left and right

Mary Walter-Brown and Tristan Loper   Power to the people (on your audience team)

Meg Marco   Everything happens somewhere

Greg Emerson   News apps fall further behind

Craig Newmark   Formalizing newsrooms’ battle against disinformation

Helen Havlak   Platforms shine a light on original reporting

Dannagal G. Young   Let’s disrupt the logic that’s driving Americans apart

Sue Robinson   Campaign coverage as test bed for engagement experiments

Whitney Phillips   A time to question core beliefs

Madelyn Sanfilippo and Yafit Lev-Aretz   News coverage gets geo-fragmented

Jeremy Gilbert and Jarrod Dicker   A call for collaboration between storytelling and tech

Pablo Boczkowski   The day after November 4

Tanya Cordrey   Saying no to more good ideas

J. Siguru Wahutu   Western journalists, learn from your African peers

Matthew Pressman   News consumers divide into haves and have-nots

Margarita Noriega   The platforms try to figure out what to do with single-subject newsrooms

Barbara Gray   Join local libraries on the frontlines of civic engagement

Ben Werdmuller   Use the tools of journalism to save it

John Keefe   Journalism gets hacked

Alice Antheaume   Trade “politics” for “power”

Joshua P. Darr   All that campaign cash will make the media’s problems worse

Juleyka Lantigua   A changing industry amps up podcasters’ ambitions

Jake Shapiro   Podcasting gets listener relationship management

S. Mitra Kalita   The race to 2021

Cindy Royal   Prepare media students for skills, not job titles

Peter Bale   Lies get further normalized

Irving Washington   Leadership isn’t something you learn on the job

Cory Haik   We’re already consuming the future of news — now we have to produce it

Rachel Davis Mersey   The business of local TV news will enter its downward slide

Nico Gendron   Make better products if you want to reach Gen Z

Candis Callison   Taking a cue from Indigenous journalists on climate change

Hossein Derakhshan   AI can’t conjure up an Errol Morris

Sarah Alvarez   I’m ready for post-news

Eric Nuzum   Podcasting finally creates another mega-hit show

Kevin D. Grant   The free press stands against authoritarians’ attacks on truth

Jim Brady   We’ll complain about other people living in bubbles while ignoring our own

Meredith Artley   Stronger solidarity among news organizations

Brenda P. Salinas   Treating MP3 files like text

Doris Truong   The year of radical salary transparency

Mariana Moura Santos   The future of journalism is collaborative

Nicholas Jackson   What’s left of local gets comfortable with reader support

Rasmus Kleis Nielsen   The business we want, not the business we had

Lauren Duca   The rise of the journalistic influencer

Catalina Albeanu   Rebuilding journalism, together

Francesco Zaffarano   TikTok without generational prejudice

M. Scott Havens   First-party data becomes media’s most important currency

Adam Thomas   The silver bullet

Ståle Grut   OSINT journalism goes mainstream

Matt DeRienzo   Local broadcasters begin to fill the gaps left by newspapers

AX Mina   The Forum we wanted, the forum we got

Julia B. Chan   We 👏 take 👏 breaks 👏

Kerri Hoffman   Opening closed systems

John Garrett   It’s the best time in a century to start a local news organization

Sara K. Baranowski   A big year for little newspapers

Nikki Usher   All systems down

Talia Stroud   The work of reconnecting starts November 4

Christa Scharfenberg   It’s time to make journalism a field that supports and respects women

Anthony Nadler   Clash of Clans: Election Edition

Mario García   Think small (screen)

Alana Levinson   Brand-backed media gets another look

Tamar Charney   From broadcast to bespoke

Sarah Marshall   The year to learn about news moments

Mira Lowe   The year of student-powered journalism

Logan Jaffe   You don’t need fancy tools to listen

Knight Foundation   Five generations of journalists, learning from each other

Sarah Schmalbach   Journalist, quantify thyself

Stefanie Murray   Charitable giving goes collaborative

Rachel Glickhouse   Journalists get left behind in the industry’s decline

Masuma Ahuja   Slower, quieter, more measured and thoughtful

Bill Grueskin   Our ethics codes get an overhaul

Simon Galperin   Journalism becomes more democratic

Raney Aronson-Rath   News deserts will proliferate — but so will new solutions

Joanne McNeil   A return to blogs (finally? sort of?)

Jeff Kofman   Speed through technology

Moreno Cruz Osório   In Brazil, collaboration in a time of state attacks

Laura E. Davis   Know the context your journalism is operating within

Carrie Brown-Smith   Engaged journalism: It’s finally happening

Nushin Rashidian   Are platforms a bridge or a lifeline?

Imaeyen Ibanga   Let’s take it slow

Heather Bryant   Some kinds of journalism aren’t worth saving

Steve Henn   The dawning audio web

Rachel Schallom   The value of push alerts goes beyond open rates

Michael W. Wagner   Increasingly fractured, but little bit deliberative

Felix Salmon   Spotify launches a news channel

Annie Rudd   The expanded ambiguity of the news photograph

Carl Bialik   Journalists will try running the whole shop

Kourtney Bitterly   Transparency isn’t just a desire, it’s an expectation

Jonas Kaiser   Russian bots are just today’s slacktivists

Tom Glaisyer   Journalism can emerge newly vibrant and powerful

Zizi Papacharissi   A president leads, the press follows, reality fades

Bill Adair   A Nobel Prize, a Brad Pitt film, and a Taylor Swift song

Sonali Prasad   Climate change storytelling gets multidimensional

Jeremy Olshan   All journalism should be service journalism

Nathalie Malinarich   Betting on loyalty

Mike Caulfield   Native verification tools for the blue checkmark crowd

Kristen Muller   The year we operationalize community engagement

Elizabeth Dunbar   Frank talk, and then action

Monique Judge   The year to organize, unionize, and fight

Victor Pickard   We reclaim a public good

Fiona Spruill   The climate crisis gets the coverage it deserves

Sarah Stonbely   More people start caring about news inequality

Ernie Smith   The death of the industry fad

Alfred Hermida and Mary Lynn Young   The promise of nonprofit journalism

Cristina Kim   Public media stops trying to serve “everybody”

Dan Shanoff   Sports media enters the Bronny era

Colleen Shalby   Journalists become media literacy teachers

Emily Withrow   The year we kill the news article

Logan Molyneux and Shannon McGregor   Think twice before turning to Twitter

Joni Deutsch   Podcasting unsilences the silent

Alexandra Borchardt   Get out of the office and talk to people

Marie Gilot   This is fine

Seth C. Lewis   20 questions for 2020

Beena Raghavendran   The year of the local engagement reporter

A.J. Bauer   A fork in the road for conservative media

Elizabeth Hansen and Jesse Holcomb   Local news initiatives run into a capital shortage

Don Day   Respect the non-paying audience

Richard Tofel   A constraint of the reader-revenue model emerges

Jasmine McNealy   A call for context

Errin Haines   Race and gender aren’t a 2020 story — they’re the story

Jakob Moll   A slow-moving tech backlash among young people

Heidi Tworek   The year of positive pushback

Tonya Mosley   The neutrality vs. objectivity game ends

Millie Tran   Wicked

Jennifer Brandel   A love letter from the year 2073

Linda Solomon Wood   Everyone in your organization, moving toward a common goal

Lucas Graves   A smarter conversation about how (and why) fact-checking matters

Kathleen Searles   Pay more attention to attention

Gordon Crovitz   Fighting misinformation requires journalism, not secret algorithms

Joe Amditis   Collaborative journalism takes its rightful place at the table

Josh Schwartz   Publishers move beyond the metered paywall

Geneva Overholser   Death to bothsidesism

Brian Moritz   The end of “stick to sports”

Monica Drake   A renewed focus on misinformation