Unlocking the potential of AI

“Collaboration will be critical to advance how newsrooms use AI. That could mean a consortium of newsrooms working together on ambitious machine learning projects.”

News organizations are fighting for attention. They’re competing against technology companies that are much more adept at personalization. Netflix, Amazon, and Facebook have created addictive products by predicting users’ future behavior and honing in on their preferences. The more data they gather, the more they refine this process. If media organizations want to capture some of that attention, they have to improve how they personalize their audiences’ experiences. Artificial intelligence presents a way to offer hyperlocal, personalized, and niche stories — without putting more pressure on already overloaded reporters.

In June, I participated in a fascinating roundtable at Columbia University’s Tow Center for Digital Journalism. It was a gathering of technologists, journalists, academics, and legal scholars discussing the implications of artificial intelligence in the news industry. Many of the questions raised involved whether newsrooms would be hesitant to embrace AI: How can we encourage collaboration between journalists and technologists? How do we change the culture for people to want to do this?

Some reporters may worry about the impact of artificial intelligence on their jobs. They may balk at the idea of an algorithm being able to rapidly write thousands of news stories. But many of the use cases for AI would make reporters’ lives easier and their jobs more fulfilling. For example, the Associated Press worked with firm Automated Insights to increase twelvefold the number of corporate earnings stories it produces. It estimated that it freed up 20 percent of reporters’ time to work on more complex stories. Reuters also produces thousands of automated stories each day, in multiple languages, from corporate and government data.

Meanwhile, The Washington Post used its robot reporter, Heliograf, on Election Day to cover congressional and gubernatorial races. The technology also allows the Post to cover all D.C.-area high school football games every week. BuzzFeed was able to supplement its on-the-ground reporting from last year’s political conventions by deploying a bot that interacted with attendees. These cases show how journalists can benefit from automation helping to expand coverage while freeing reporters up to do higher-level work.

There is evidence that AI may improve the quality of journalism itself. “In the case of automated financial news coverage by AP, the error rate in the copy decreased even as the volume of the output increased more than tenfold,” said Francesco Marconi, who co-leads AP’s automation and artificial intelligence efforts.

Like John Keefe, I expect to see more major scoops next year by reporters using machine learning. The Atlanta Journal-Constitution was a Pulitzer Prize finalist for its yearlong investigation on sexual abuse by doctors. They analyzed more than 100,000 disciplinary documents and other records to find cases that may have involved doctors’ misconduct. They used machine learning to analyze the cases and assigned each case a probability rating, based on keywords, that it was related to sexual abuse.

Local news organizations are essential to their communities, but they struggle to cover them amid layoffs and shrinking newsroom resources. AI could be used to automate some types of local stories, such as crime reports and coverage of school and community board meetings. This would give residents access to more hyperlocal, personalized stories, while freeing up reporters to focus on other projects.

Most newsrooms simply do not have the resources to invest in artificial intelligence. That’s understandable. It’s time consuming, and the payoff may not be immediately apparent. Collaboration will be critical to advance how newsrooms use AI. That could mean a consortium of newsrooms working together on ambitious machine learning projects. Academic institutions have already led much of the research surrounding artificial intelligence, so we could also see more news organizations partnering with universities. However it happens, AI will become increasingly common in newsrooms until it’s seen as an essential part of the reporting process.

Rubina Madan Fillion is the director of audience engagement at The Intercept.

Susie Banikarim   R.I.P. Pivot to Video (2017–2017)

Raju Narisetti   Mirror, mirror on the wall

C.W. Anderson   The social media apocalypse

Mira Lowe   The year of the local watchdog

Kinsey Wilson   Facebook and Google: Help out or pay up

Aron Pilhofer   We can’t leave the business to the business side any more

Sam Ford   The year of investing in processes

Helen Havlak   Keywords, not publishers, power the world’s biggest feeds

Bill Keller   A growing turn to philanthropy

Imaeyen Ibanga   Longform video leads the way

Andrew Losowsky   The year of resilience

Matt Thompson   Here come the attention managers

Eric Nuzum   Beyond the narrative arc

Rasmus Kleis Nielsen   The Snapchat scenario and the risk of more closed platforms

Kelsey Proud   No, no, no

Mariano Blejman   News games rule

Manoush Zomorodi   Self-help as a publishing strategy

Mike Caulfield   Refactoring media literacy for the networked age

Paul Ford   Go global

Zizi Papacharissi   Women come back

Corey Ford   The empire strikes back

Dannagal G. Young   Stop covering politics as a game

Tanzina Vega   It’s time for media companies to #PassTheMic

Elizabeth Jensen   Show your work

AX Mina   Memes and visuals come to the fore

Sarah Marshall   Loyalty as the key performance indicator

Rodney Gibbs   Tech workers turn to journalism

Mario García   Storytelling finally adapts to mobile

Matt Boggie   The intellectual equivalent of the Dead Sea

Jamie Mottram   From pageviews to t-shirts

Caitlin Thompson   Podcasting models mature and diversify

Errin Haines   At the ballot, it’s time to count black women

Federica Cherubini   The rise of bridge roles in news organizations

Dan Shanoff   You down with OTT? (Yeah, DTC)

Adam Thomas   Sharing is caring: The year of the mentor

Raney Aronson-Rath   Transparency is the antidote to fake news

Kim Fox   Audience teams diversify their approach

Alice Antheaume   Are you fluent in AI?

Cristina Wilson   The year of the Instagram Story

Hannah Cassius   The year of the echo-chamber escapists

Jennifer Coogan   The future is female

Carlos Martínez de la Serna   The new journalism commons

Sue Schardt   Jump the niche

Millie Tran and Stine Bauer Dahlberg   (Hint: It’s about your brand)

Nicholas Diakopoulos   Fortifying social media from automated inauthenticity

Niketa Patel   Live journalism comes of age

Feli Sánchez   The year for guerrilla user research

Kathleen McElroy   Building a news video experience native to mobile

Michelle Garcia   Navigating journalistic transparency

Alastair Coote   The year of self-improvement

Marcela Donini and Thiago Herdy   Collaboration is the way forward for Brazilian journalism

Nikki Usher   The year of The Washington Post

Michael Kuntz   The only pivot that might work

Damon Krukowski   Reviving the alt-weekly soul

Evie Nagy   Pivot to mobile video frustration

Christopher Meighan   Passive partnership is in the rearview

Ernst-Jan Pfauth   Publishing less to give readers more

Corey Johnson   The pro-fact resistance

Monique Judge   Letting black women tell their own stories

Hossein Derakhshan   Television has won

Marie Gilot   No assholes allowed

Usha Sahay   Wallets get opened

Renée Kaplan   The year of quiet adjustments (shhh)

Gordon Crovitz   Serving readers over advertisers

Eric Ulken   The year local publishers get smart(er) about change

Almar Latour   Conquering calm

Neha Gandhi   Filler killers

Jassim Ahmad   Thriving on change

Dheerja Kaur   Fun with subscription products

Nushin Rashidian   Publishers seek ad dollar alternatives

Sara M. Watson   Feeds will open up to new user-determined filters

Alexios Mantzarlis   Moving fake news research out of the lab

Mary Walter-Brown   Show a little vulnerability

Rachel Schallom   Better design helps differentiate opinion and news

Tanya Cordrey   Finally, the seeds of radical reinvention

Daniel Trielli   The rich get richer, the poor scramble

Ruth Palmer   Risks will grow for news subjects — especially minorities

Steve Grove   The midterms are an opportunity

Mary Meehan   Real lives are at stake in rural areas

Heather Bryant   Building the ecosystems for collaboration

Ariana Tobin   Too tired to tap

Edward Roussel   Eyes, ears, and brains

Monika Bauerlein   The firehose of falsehood

Jarrod Dicker   Honesty in advertising

Lucas Graves   From algorithms to institutions

Taylor Lorenz   Social and media will split

Trushar Barot   The Jio-fication of India

Jessica Parker Gilbert   Design connects storytelling and strategy

Joanne Lipman   Journalists inventing revenue streams

Francesco Marconi   The year of machine-to-machine journalism

Nathalie Malinarich   Peak push

Andrew Ramsammy   The year ownership mattered

Amy Webb   Listen to weak signals

Mariana Moura Santos   Think local, act global

Umbreen Bhatti   The trust problem isn’t new

Jennifer Brandel and Mónica Guzmán   The editorial meeting of the future

Jared Newman   Venture funding and digital news don’t mix

Vanessa K. DeLuca   Women’s voices take center stage

Sydette Harry   Listen to your corner and watch for the hook

David Skok   Finding an information-life balance

P. Kim Bui   The reckoning is only beginning

Lanre Akinola   Making noise is not a strategy

Matt DeRienzo   A recession, then a collapse

Miguel Castro   The arrival of the impact producer

Betsy O'Donovan and Melody Kramer   Skepticism and narcissism

Valérie Bélair-Gagnon   Seeking trust in fragmented spaces

Juliette De Maeyer   A responsible press criticism

Amie Ferris-Rotman   More female reporters abroad (please)

Charo Henríquez   Training is an investment, not an expense

Kawandeep Virdee   Zines had it right all along

Kyle Ellis   Let’s build our way out of this

Jennifer Choi   Standing up for us and for each other

John Keefe   Scooped by AI

Carrie Brown-Smith   Transparency finally takes off

Pia Frey   Address users as individuals

Sam Sanders   Shine the light on ourselves

Lam Thuy Vo   Breaking free from the tyranny of the loudest

Basile Simon   We need better career paths for news nerds

Burt Herman   Things get real

Felix Salmon   Covering bitcoin while owning bitcoin

Rick Berke   Value is the watchword

Dan Newman   A return to trust

Laura E. Davis   Writing answers before you know the question

Joanne McNeil   Gatekeeping the gatekeepers

Julia B. Chan   Looking for loyalty in all the right places

Craig Newmark   Working together toward sustainable solutions

Tim Carmody   Watch out for Spotify

Vivian Schiller   Pivot to tomorrow

Julia Beizer   A longer view on the pivot

Nicholas Quah   Stop talking trash about young people

Debra Adams Simmons   And a woman shall lead them

Cindy Royal   Your journalism curriculum is obsolete

Emily Goligoski   Looking beyond news for inspiration

Sally Lehrman   Trust comes first

Rubina Madan Fillion   Unlocking the potential of AI

Jim Brady   With the people, not just of the people

Kristen Muller   The year of the voter

Justin Kosslyn   The year journalists become digital security experts

Richard Tofel   The platforms’ power demands more reporters’ attention

Alfred Hermida   Going beyond mobile-first

Jake Levine   The return to now

S. Mitra Kalita   The arc of news and audience

Emma Carew Grovum   Newsroom culture becomes a priority

Andrew Haeg   The year journalists become relationship builders

Ray Soto   VR reaches the next level

Joyce Barnathan   It will be harder to bury the news

José Zamora   Revenue-first journalism

Pablo Boczkowski   The rise of skeptical reading

Rodney Benson   Better, less read, and less trusted

Pete Brown   Push alerts, personalized

Matt Carlson   Attacks on the press will get worse

Jim Moroney   Newspapers have to be good enough for readers to pay for

Caitria O'Neill   The new court of public opinion

Tracie Powell   The muting of underserved voices

Luke O'Neil   The end is already here

Tamar Charney   We get serious about algorithms

Cory Haik   Suffering from realness, pivoting to impact

Yvonne Leow   The rise of video messaging

Rachel Davis Mersey   AI, with real smarts

Jacqui Cheng   Retailers move into content

Michelle Ferrier   The year of the great reckoning

Alan Soon   The rise of start of psychographic, micro-targeted media

Amy King   Let’s amplify visual voice

Juleyka Lantigua   Women of color will reclaim and monetize our time

Mandy Velez   texting is lit rn, fam

Borja Echevarría   TV goes digital, digital goes TV

Jesse Holcomb   Information disorder, coming to a congressional district near you

Will Sommer   The year local media gets conservative

Ståle Grut   Reclaiming audience interaction from social networks

Claire Wardle   Disinformation gets worse

Molly de Aguiar   Good journalism won’t be enough

Brian Lam   Sketchy ethics around product reviews

Nancy Watzman   Know thy TV

Mi-Ai Parrish   Blockchain and trust

Doris Truong   Computer vision vs. the Internet vigilantes

Frédéric Filloux   External forces