2019 will be the year of the loyal reader.
For years, we’ve seen news websites chasing bigger and bigger traffic gains. But the truth is driveby traffic is basically worthless. It’s time for newsrooms to focus on the shift from just pure growth to focusing on retention — or answering the question: How do we get our audience to keep coming back for more?
It’s great to get big traffic spikes (who doesn’t love to see their story on the front page of Reddit or the top of Drudge?) and see big pageview numbers. But in 2019, newsrooms have to grab the reader and keep the reader. That loyalty is earned, which means news orgs need to put time, commitment and resources (ahem, staffing) into this strategy.
At the end of the day, bigger may not actually be better when it comes to an engaged audience. Instead of chasing pageview goals this year, I’d love to see more teams focusing on how to increase time on site or pages per visit. I’d love to see more newsrooms talking about how they deliberately plan to move a user from a mobile app to a podcast to a newsletter and back to the mobile site all in the same day or week.
Declining social traffic for everyone, plus the shift to more organic/direct traffic, means loyalty and retention are increasing in priority for publishers. This could mean embracing a paid audience through subscription or membership programs. But it could also mean focusing on habit-forming products like podcasts and newsletters.
Either way, successful news publishers in 2019 and beyond are the ones who aren’t just looking to grow their audience by driving traffic, they’re looking to build an audience and cultivate a real relationship with them. For many of us, this will mean true engagement between audience, journalists, and the journalism.
Emma Carew Grovum is a product manager at The Daily Beast.
Andrew Donohue Voting rights becomes the new climate change
Heather Bryant We are responsible for how we use our power
Stephanie Edgerly It’s time to understand the un-audience
Soo Oh Just showing our work isn’t enough
Cory Bergman Journalism as a technology service
Rick Berke The year of loyalty
Amy King We should listen to the kids (especially on Instagram)
Bill Grueskin Toward a symphony model for local news
Kawandeep Virdee Media wants to take care of you
Elva Ramirez News — but make it cinematic
Mat Yurow Content competition from the tech companies
Sarah Marshall A return to destination journalism
Rodney Gibbs A bright — and young — year for audio
Alyssa Zeisler We expand what (and how and who) we serve
Dan Shanoff Bet on sports gambling
Francesco Marconi The year of iterative journalism
Rishad Patel A design system for responsible publishing
Thomas Hanitzsch The rise of tribal journalism
Christa Scharfenberg and Vickie Baranetsky The year of the lawsuit
Taylor Lorenz Personal branding is more powerful than ever
Stefanie Murray Local news wakes up and starts collaborating
Jim Friedlich Meet Citizen Kane 2.0
Seema Yasmin We will create our own spaces
Joanne McNeil Building a digital hospice
Adam B. Ellick Video forensic reporting goes mainstream — and local
Tim Carmody Unlocking the commons
John Saroff The pivot to reader revenue’s unintended consequences
Annie Rudd A more intimate aesthetic of politics — on Insta
Pablo Boczkowski Reimagining the media for post-institutional times
Rubina Madan Fillion Fighting the reality of deepfakes
Rachel Glickhouse Newsrooms will prioritize audience needs
Claire Wardle Forget deepfakes: Misinformation is showing up in our most personal online spaces
Amy Schmitz Weiss Local news isn’t where you thought it was
Adam Thomas In Europe, foundations invest in news
Frank Chimero Leave the phone at home and put news on your wrist
M. Scott Havens Time to swing for the fences
Alexandra Borchardt Newsrooms need to build trust with their journalists, not just the audience
Masuma Ahuja Make foreign coverage less foreign
Meredith Artley Huge demand for…anything but politics
Josh Schwartz A pullback from platforms and a focus on product
Steve Grove A reckoning for tech’s work with news
Andrew Ramsammy The great re-pivot to audio
Angilee Shah The year news orgs say “yes” to real leaders
Renée Kaplan Our future could lie within our own organizations
Colleen Shalby Representation becomes more than a talking point
A.J. Bauer The coming splintering of conservative media
Dheerja Kaur A focus on problems, not platforms
Matt Skibinski Quality and reliability are the new currencies for publishers
Betsy O'Donovan and Melody Kramer The most beautiful sentence in 2019 is “No.”
Reyhan Harmanci Selling more stories to Hollywood
Carolina Guerrero Spanish-language audio blows up
Simon Galperin After capitalism’s fire, journalism’s secondary succession
Jeremy Gilbert AI finally becomes helpful
Mike Isaac The old exit doors for digital media companies are closing
Elizabeth Dunbar Local reporters reflect on what’s not important
Julia Rubin Meeting people where they are
Jonathan Stray More algorithmic accountability reporting, and a lot of it will be meh
Jonas Kaiser Catching up with “Neuland”
John Garrett You can’t raise prices forever
Carl Bialik Fatigued news consumers will pay more for less news
Francesco Zaffarano Towards a rethinking of journalism on social media
Celeste LeCompte Local news needs local conversation to survive
Axie Navas The traffic hunt, CMS battle, and magazine identity crises loom
Nicholas Jackson More transparency around newsroom decisions
Jenée Desmond-Harris It finally sinks in that some people aren’t white
Rachel Davis Mersey Local news goes minimalist
Johannes Klingebiel We all grow hooves
Candis Callison Learn from Indigenous journalists on covering climate change
Sue Robinson Reporters go on the offensive
Alberto Cairo A year of uncertainty and confidence
Chase Davis We can acknowledge what we don’t know
Cindy Royal For journalism curriculum to change, its faculty needs disruption
Monique Judge Committing to the truth, calling out lies
Steve Myers From trying to cover it all to covering what matters
Greg Emerson Power to the user
Libby Bawcombe Haikus of the news
Ole Reißmann The rise of vertical storytelling
Ernie Smith The year we step back from the platform
Nisha Chittal The homepage makes a comeback
Glyn Mottershead and Martin Chorley When a tech company pulls the plug on your story
Tushar Banerjee Interactive ads will be the new face of display advertising
Steve Henn Smart speakers get smarter
Talia Stroud Engaging people across lines of difference
Peter Bale Venture capital runs out of patience
Marie Shanahan Newsrooms take the comments sections back from platforms
Nathalie Malinarich Video — yes, video
Alexandra Svokos Good luck convincing us millennials to pay
Rebecca Lee Sanchez We are all actors in the running rampant of political theater
Jesse Holcomb We’ll get better at making the case for local journalism
Elizabeth Jensen Going where the Acela can’t take you
Elizabeth Bramson-Boudreau A more sincere definition of “community”
Nico Gendron Reaching Generation Z beyond the coasts
Carrie Brown Advocating a healthy civic life is no journalistic crime
Elite Truong What do we owe the next generation?
Joel Konopo Influencers become the new liberated power in Africa
Linda Solomon Wood The year of the climate reporter
Tyler Fisher This is journalism’s do-or-die moment
Efrat Nechushtai Journalism wants to be your friend, not your teacher
Catalina Albeanu Being responsible for what we don’t know
Sarah Alvarez Simplify and redistribute
Borja Bergareche Sainz de los Terreros Entering a more balanced era
Heather Chaplin Agree we’re partisan — for the democratic system
Tamar Charney Seriously: What do you do for people?
Becca Aaronson From bridge roles to product thinkers
Zainab Khan Publishers whose products can stand up to social media giants will win
Zuzanna Ziomecka News leadership gets an overdue upgrade
Mandy Velez Putting the social back in social media
Juleyka Lantigua Podcasting battles East Coast bias
Raney Aronson-Rath We learn “digital” doesn’t have to mean “short”
Ernst-Jan Pfauth Readers are only getting started
Salem Solomon Correcting our corrections
Hossein Derakhshan The news is dying, but journalism will not — and should not
Peter Cunliffe-Jones The focus of misinformation debates shifts south
Justin Kosslyn Text hits a tipping point
Whitney Phillips Our information systems aren’t broken — they’re working as intended
Jonathan Gill Publishers build a common tech platform together
Don Day Timewalls and other reader revenue experiments
Errin Haines Say it with me: Racism
Zizi Papacharissi Old interface, say hello to the new interface
Heba Aly The rise of international nonprofit news
Jean Friedman Rudovsky Cross-newsroom collaborations strengthen communities
Ben Werdmuller The platform tide is turning
Almar Latour Reported facts, weaponized in service of action
Millie Tran There is no magic — you’ve got this
Rebecca Searles From silos to Swiss Army knife teams
John Biewen Podcasts keep getting better
Joshua P. Darr The nationalization of political news will accelerate
Angèle Christin Algorithms and the reflexive turn
Manoush Zomorodi Tech will do for information overload what it did for mindfulness
Gideon Lichfield Goodbye attention economy, we’ll miss you
Seth C. Lewis The gap between journalism and research is too wide
Kjerstin Thorson Time to get mad about information inequality (again)
Callie Schweitzer The rise of the conveners
Ariel Zirulnick Participation gets professional
Shannon McGregor More bogus embedded tweets in our stories
Sue Cross Return of the water cooler
Logan Molyneux Seeing social media for what it is
Jared Newman AI-generated fakes launch a software arms race
Emma Carew Grovum The year of the loyal reader
Matthew Pressman The battle over objectivity intensifies
Lauren Katz Community becomes a core newsroom value
Geetika Rudra The year of actionable (local) journalism
Brian Moritz The subscription-pocalypse is about to hit
Victor Pickard We will finally confront systemic market failure
Mariana Moura Santos From pageviews to impact
Mike Rispoli and Craig Aaron Government funds local news — and that’s a good thing
Ståle Grut A new dawn for 3D tech in journalism
Kyra Darnton A shift to depth in video
AX Mina The death of consensus, not the death of truth
Jennifer Dargan You don’t build diversity through one-off training sessions
Jeff Chin We detox from Chartbeat
Robin Kwong Tech shouldn’t be the only field pollinating “news nerds”
Simon Rogers Data journalism becomes a global field
Umbreen Bhatti The story doesn’t end for the people we quote
Pia Frey You can’t solve a crisis without treating it as a crisis
Winny de Jong Data journalism goes undercover
Mike Caulfield Ditch the media literacy cynicism and get to work
Julie Posetti The year of the fight back
Tshepo Tshabalala Ahead of African elections, unlock partnerships with fact-checkers
Matt Waite “I went to Node.js because I wished to live deliberately”
Mario García The rise of content “pilots”
Kelsey Proud Journalism becomes the escape
Robert Hernandez Racists and sexists get replaced
Jesse Brown Canada’s subsidy for news backfires
Joe Amditis Give the audience a seat at the table
Cherian George Fake news wins in Asia
Renan Borelli Developing loyalty means developing your talent
Laura E. Davis More access, but not that kind
Rasmus Kleis Nielsen A long, slow slog, with no one coming to the rescue
Ben Smith The pendulum starts to swing back
Ruth Palmer and Benjamin Toff From news fatigue to news avoidance
Charo Henríquez Pivot to journalism
Jake Shapiro Podcasting is media’s slow food movement
Michael Rain The year of the culturally relevant curator
Moreno Cruz Osório Damaged credibility and a new threat in Brazil
Jack Riley Facebook refugees, from ad revenue to news habits
Eric Ulken The year you actually start to like your CMS
Frank Mungeam Tonight at 11: News, sports, and climate change
Knight Foundation A year of local collaboration
Nik Usher Three ways national media will further undermine trust
P. Kim Bui The misfits become the bosses
Alexis Lloyd & Matt Boggie The year product leads media
Bill Adair Another year fighting Trump’s falsehoods
Elisabeth Goodridge Yes, they signed up — but our job’s not over
Craig Newmark The end of “loudspeakers for liars”
Dave Burdick Seeing our blind spots
Eric Nuzum The year of the DIY podcast network
Shalabh Upadhyay A culture clash on India’s growing Internet
Mandy Jenkins Fight the urge to run away from social media
Michael Grant More newsrooms experiment their way to success
Adam Smith Platforms will have to help rebuild trust in news
LaToya Drake Listen up: New stories, new storytellers
Kristen Muller Local news fails — in a good way
Matt Karolian Publishers come to terms with being Facebook’s enablers
Andrea Faye Hart Doing less harm, not just more good
Gabriel Snyder Journalism doesn’t fit well in a funnel
J. Siguru Wahutu Think 2018 was bad? Wait until you see 2019
Kate Myers Journalism continues to be bad for democracy
Patrick Butler Measuring impact will increase audience trust
Cristi Hegranes A year to invest in the security of local journalists
Darryl Holliday Let’s talk about power (yours)
Sarah Stonbely Mapping the local news ecosystem — with scale but detail
Kevin D. Grant A year to embrace journalism as public service