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The media becomes an activist for democracy
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March 1, 2011, 6 p.m.

Links on Twitter: Customer service via Facebook, magazines via email, happiness via transparency

As of yesterday, over a million pages of primary source documents have been uploaded to DocumentCloud http://nie.mn/gNWVvd »

PSA: @Slate‘s looking for a news junkie with writing chops to compile The Slatest http://nie.mn/hOexRI (Deadline’s this Friday.) »

RT @jimbradysp: Plenty of news about @ONA‘s 2011 conference in Boston can be found here http://nie.mn/hbH9ZD All the cool kids will be there »

The first Googleplex was surprisingly Scranton Business Park-like http://nie.mn/eXXLnw »

Study: government transparency leads to a happier citizenry http://nie.mn/gbsPIR »

Customer service accounts for about 20% of Groupon’s 5,000-member global workforce http://nie.mn/gSspNa »

Facebook is working on "communicating about privacy in a simpler, more interactive way" http://nie.mn/h9n5fn »

Five great candidates for IPI’s Google-sponsored News Innovation Contest http://nie.mn/f1rRFF »

An airline shifts customer service away from a call center…and toward Facebook (via @mboze) http://nie.mn/e40ILR »

RT @mlcalderone: More NYT news! Joe Nocera joining NYT op-ed page as a twice-weekly columnist, per memo. »

Sky scales back printing of its flagship mag, replacing lost issues with email updates (via @iwantmedia) http://nie.mn/eV3G2T »

Writing for New York, Frank Rich plans to "stretch the definition of a magazine column" http://nie.mn/dHTAmn »

Good morning! Per an email release, Arianna Huffington has joined the board of the Center for Public Integrity »

POSTED     March 1, 2011, 6 p.m.
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The media becomes an activist for democracy
“We cannot be neutral about this, by definition. A free press that doesn’t agitate for democracy is an oxymoron.”
Embracing influencers as allies
“News organizations will increasingly rely on digital creators not just as amplifiers but as integral partners in storytelling.”
Action over analysis
“We’ve overindexed on problem articulation, to the point of problem admiring. The risk is that we are analyzing ourselves into inaction and irrelevance.”