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Articles by Kimberly D. Kleman

Kimberly D. Kleman is the editor in chief of Consumer Reports magazine and an adjunct associate professor at the Columbia University Graduate School of Journalism.
“If you rely only on user reviews to make your purchases, you’re on your own to figure out how to synthesize dozens of discordant comments. Does one super-negative review annul numerous glowing squibs? Do 10 positive reviews mean a product is likely worth buying?”